BPO (Business Process Outsourcing) is a business model in which a company hires another company to perform certain processes or functions that are not part of its core business. These services may include activities such as accounting, payroll, customer service, order processing, among others.

Companies opt for BPO to reduce costs, improve efficiency, and focus on their core competencies. BPO can be done locally or globally, depending on the company’s needs.

The main advantages of BPO include access to experts in certain areas, reduction of operational costs, greater flexibility and scalability, and the ability to adopt cutting-edge practices and technologies without having to invest in their own infrastructure.

However, BPO also presents challenges, such as the need to manage the relationship with the service provider, ensure security and compliance with regulations, and maintain the quality and efficiency of outsourced processes.